Q. I LOVE YOUR STUFF AND WANT TO USE YOUR RENTALS FOR MY EVENT. NOW WHAT?
There are a couple different options to get you started. You can easily fill out at Wishlist through the website, request a quote through the contact form on the website, or give us a call at 701-552-9881. We love showing guests our warehouse as well, schedule an appointment with us through email or by phone. We have a very flexible schedule and love to work out meetings according to your busy schedule.
Q. HOW MUCH DOES IT COST?
We have prices for each individual items available for rent. Under the Wishlist option you can place all items wished to be rented, and we can send you back an estimation on your selected grouped items. To go through the Wishlist, it does ask for your credit card information. WE DO NOT CHARGE YOU ANY AMOUNT at this point. As you will see the total price will equal to $0.00. We can keep this credit card information incase you would like to rent the items after contacting you with availability and final pricing. We do not charge you any amount without approval of card holder.
Q. HOW FAR DO YOU DELIVER?
We deliver in Minnesota and North Dakota. We charge .57 per mile outside of the Fargo/Moorhead area.
Q. HOW DO I RESERVE THEM?
When a proposal is made, your items are reserved for 2 weeks. If you choose to move forward with your order, we accept a 20% deposit along with a credit card on file and signed contract agreement to confirm.
Q. WHEN DO I PAY MY REMAINING BALANCE?
7 days prior to your scheduled delivery date.
Q. CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?
Yes, based upon availability of items requested. We allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply.
Q. DO I NEED MY ITEMS DELIVERED OR CAN I PICK UP THE RENTALS MYSELF?
Items can be picked up at our warehouse location. We allow you to pick up and return all of our items using your own vehicle. It is important to understand the size of the items before picking up in order to make sure they will fit in your transport. Our team is happy to help assist in determining the appropriate vehicle size for the order. Items can not be picked up with an open trailer/truck if it is raining or snowing. We ask for items to be secured and covered when transporting them from our warehouse.
Q. DO YOU HAVE A CANCELLATION POLICY?
We understand things come up making you unable to follow through with your rental contract. We honor full refunds if you decide to cancel at least 90 days before your event. If within 90 days, we retain the full deposit (20% of the order amount). If order is canceled within a week of the scheduled delivery date, we retain the full order amount.
Q. OPPS, I BROKE IT.
Accidents happen. For our tabletop service items, we require clients to accept a damage waiver of 10%. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three to five times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.
Q. DO YOU OFFER A WEEKLY/MONTHLY RENTAL RATE?
Yes, we offer a deal for our customers requiring our rental inventory on a weekly or monthly basis. This is a great option for movie sets, home staging, pop-up shops, long term needs, window displays, or what have you.
Q. AW SCHUCKS! I DON’T SEE WHAT IM LOOKING FOR!
Our inventory grows every week, so an item may necessarily not be quiet up on our website yet. If you do not see an item that you are looking for we always encourage our clients to ask, if we don't have it we could send you in a direction on were to possible find it!
Q. WILL YOU SPONSOR MY EVENT?
We’d love to sponsor each and every event that matches our values at The White House Co. We are strong proponents of giving of ourselves for the advancement of the Greater Good. However, we can’t stretch ourselves so much so that it would affect our product or service. We have set aside a fixed budget to allow us to give and we get excited to do so. If you think The White House Co. would be a good fit to sponsor your cause, please contact us at email@example.com and let us know about your cause. We’ll do our best to accommodate your sponsorship needs.
Q. DO YOU PARTICIPATE IN COLLABORATIVE STYLED SHOOTS?
YES, YES, AND YES!! We love collaborating with local talents. Contact us firstname.lastname@example.org for staff and item availability.
Q. I HAVE A VISION IN MY HEAD- CAN TWHCO. MAKE MY DREAMS COME TRUE?
The White House Co. specializes in custom décor! We love to craft and create. Whether you need a custom backdrop or the whole venue transformed, we’re excited to take on the project. We require a non-refundable deposit of $150, which goes toward ideation, proposal creation, and plan of execution. In order to give your project the time and attention it deserves, we just need 30 days of production time.
Q. CAN WE RENT YOUR WAREHOUSE FOR A SHOWER/ EVENT?
Absolutely. Our warehouse is full of party props, amazing seating, and houses an unforgettable atmosphere. Contact us for more information and availability email@example.com
Q. I HAVE AN ITEM FOR SALE WOULD YOU BE INTERESTED?
Yes! We take great pride in our one of a kind items, and want them in tip-top condition so we only purchase items that have no holes, stains, and or smoke damage. We have in the past purchased items with "good bones" in order to save and reupholster as well. Send us an email with a photo and price of the item to firstname.lastname@example.org and we will let you know if it meets our rental needs.
Q. CAN I VISIT THE SHOWROOM/WAREHOUSE?
Absolutely! We are only opened by appointment at our showroom/warehouse location. We ask for guests to set up an appointment with us.